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Evidence Guide: MSTGN5005 - Provide global operations support

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSTGN5005 - Provide global operations support

What evidence can you provide to prove your understanding of each of the following citeria?

Determine job requirements

  1. Follow standard operating procedures (SOPs)
  2. Comply with work health and safety (WHS) requirements at all times
  3. Use appropriate personal protective equipment (PPE) in accordance with SOPs
  4. Identify job requirements from specifications, drawings, job sheets or work instructions
Follow standard operating procedures (SOPs)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with work health and safety (WHS) requirements at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate personal protective equipment (PPE) in accordance with SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify job requirements from specifications, drawings, job sheets or work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare to provide support to global operations

  1. Gather and analyse information on global markets and global production operations in accordance with workplace practices
  2. Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts
  3. Check quality standards and safe work practices to ensure compliance
  4. Make recommendations on production or marketing requirements in accordance with workplace practices
  5. Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements
Gather and analyse information on global markets and global production operations in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check quality standards and safe work practices to ensure compliance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make recommendations on production or marketing requirements in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in implementing global production operations and process improvements

  1. Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices
  2. Check compliance of global production operations with specified requirements in collaboration with overseas contacts
  3. Identify, report, record and investigate non-compliance to determine causes
  4. Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance
  5. Communicate changes to relevant personnel in a logical and easily understood manner
  6. Monitor changes to confirm improvement to production efficiency
Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check compliance of global production operations with specified requirements in collaboration with overseas contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, report, record and investigate non-compliance to determine causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate changes to relevant personnel in a logical and easily understood manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor changes to confirm improvement to production efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review global marketing strategies and policies

  1. Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies
  2. Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace
  3. Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies
  4. Review feedback on marketing performance in accordance with workplace practices
Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review feedback on marketing performance in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and document improvements to global marketing performance

  1. Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel
  2. Implement approved improvements to global marketing in accordance with workplace practices
  3. Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices
Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement approved improvements to global marketing in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide support to global operations

2.1

Gather and analyse information on global markets and global production operations in accordance with workplace practices

2.2

Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts

2.3

Check quality standards and safe work practices to ensure compliance

2.4

Make recommendations on production or marketing requirements in accordance with workplace practices

2.5

Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements

3

Assist in implementing global production operations and process improvements

3.1

Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices

3.2

Check compliance of global production operations with specified requirements in collaboration with overseas contacts

3.3

Identify, report, record and investigate non-compliance to determine causes

3.4

Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance

3.5

Communicate changes to relevant personnel in a logical and easily understood manner

3.6

Monitor changes to confirm improvement to production efficiency

4

Review global marketing strategies and policies

4.1

Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies

4.2

Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace

4.3

Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies

4.4

Review feedback on marketing performance in accordance with workplace practices

5

Implement and document improvements to global marketing performance

5.1

Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel

5.2

Implement approved improvements to global marketing in accordance with workplace practices

5.3

Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide support to global operations

2.1

Gather and analyse information on global markets and global production operations in accordance with workplace practices

2.2

Investigate sourcing of equipment, materials and staffing in consultation with overseas contacts

2.3

Check quality standards and safe work practices to ensure compliance

2.4

Make recommendations on production or marketing requirements in accordance with workplace practices

2.5

Organise machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements

3

Assist in implementing global production operations and process improvements

3.1

Identify, specify and implement requirements for efficient global production, in collaboration with Australian and overseas contacts, and in accordance with workplace practices

3.2

Check compliance of global production operations with specified requirements in collaboration with overseas contacts

3.3

Identify, report, record and investigate non-compliance to determine causes

3.4

Use outcomes of monitoring activities and feedback from overseas production staff to identify and implement actions to prevent or correct non-compliance

3.5

Communicate changes to relevant personnel in a logical and easily understood manner

3.6

Monitor changes to confirm improvement to production efficiency

4

Review global marketing strategies and policies

4.1

Interpret outcomes of research and analysis of global marketing data and make recommendations on opportunities and strategies

4.2

Prepare reports on marketing opportunities and strategies and present to relevant persons in the workplace

4.3

Provide assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies

4.4

Review feedback on marketing performance in accordance with workplace practices

5

Implement and document improvements to global marketing performance

5.1

Identify opportunities for improvements in global marketing strategies in collaboration with others, and make recommendations to relevant workplace personnel

5.2

Implement approved improvements to global marketing in accordance with workplace practices

5.3

Maintain global production and marketing coordination, monitor records and prepare reports, where necessary, in accordance with workplace practices

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

identifying sources of equipment, materials and staffing for global production, in consultation with overseas contacts

organising machine operations, staff and production processes needed for offshore operations, in collaboration with overseas contacts, to meet production requirements

checking overseas quality standards and safe work practices, and implementing opportunities to prevent or correct non-compliance

liaising with offshore contacts on production/marketing matters, and identifying and implementing opportunities to improve global marketing strategies and outcomes

communicating in a logical and easy to understand manner

interpreting outcomes of research and analysis of global marketing data, and providing assistance to marketing managers in Australia and overseas to implement global marketing strategies and policies

implementing and documenting improvements to global marketing performance

maintaining global production and marketing coordination, monitoring records and preparing reports, where necessary, in accordance with workplace practices.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

production control and efficiency processes

quality assurance processes

production processes

work health and safety (WHS) and environmental aspects of relevant enterprise activities

workplace procedures and reporting processes

international regulations, pricing structures and import/export factors

production times, quality assurance factors and production/marketing

global marketing opportunities and improvement strategies

global production operations and/or marketing arrangements

relevant WHS legislation, regulatory requirements and codes of practice

workplace procedures

report and documentation requirements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Organisation systems include, but are not limited to, one or more of the following:

just in time (JIT)

value-added modelling (VAM)

quick response

quality circles

team processes

benchmarking